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In addition to the services that our Central Mass area branches can assist you with, our Customer Information Center is available 7 days a week to:
  • Answer questions regarding:
          o Account balance inquiries
          o Branch hours and locations
          o Current deposit rates
          o Verifying funds availability
          o Transaction history on deposit and lending accounts
          o Availability of products such as a collectable coins and safe deposit boxes, notary location and
             availability
          o Bank 'N PayTM - Online banking product with bill pay function
          o Overdraft Privilege and Overdraft Protection
          o Debit and ATM Cards
          o Merchant and Check Holds
          o Check Clearing
          o Online Bill Payments
          o Direct deposits
          o The benefits of FDIC and DIF deposit insurance protection
  • Provide various customer services such as:
          o Funds transfers between Southbridge Savings Bank accounts
          o Changes of address
          o Check ordering
          o Stop payments
          o Foreign currency ordering
          o Merchant coin ordering
          o Current and pre-planned rollover of term deposit accounts
          o Quotations for payoff amounts on consumer loan products
          o Quotations for savings bond redemption values
          o Account reconciliation and balancing
          o Debit/ATM Card maintenance such as limit changes, card ordering, card cancellation, hot carding, PIN          changes
          o Bank 'N PayTM technical support and problem resolution
          o Initiating ACH and Debit Card/ATM disputes and assist customers with fraudulent transaction
             resolutions
          o Providing copies of recent statements to customers via mail and initiating research requests for more          extensive inquiries
          o Individual counseling on levies, Fresh Start repayment plans and account holds
          o Identity protection through strategic account hold guidance and information
          o Professional unbiased recommendations on which products and services best satisfy your needs
Customer Information Center is available at 800-939-9103
Monday through Friday 7:30 am - 7:00 pm
Saturday 9:00 am - 4:00 pm
Sunday 10:00 am - 2:00 pm
Copyright 2006 Southbridge Savings Bank. Member FDIC. Equal Housing Lender | Consumer Privacy Policy