Current Fraud Alerts

At 5:30 AM this morning, a phishing email was sent to numerous email addresses in our area asking customers to click on a link and "update" their online banking access to secure their account. This email sends users to a fake copy of our website and asks them to put in their username and password and then goes on to ask them for their email address and to enter the information for their three challenge questions. Copies of the email, fake web site pages and the header showing the WRONG web site are below. If you have any concerns or have been a victim of this phishing scam - please do not hesitate to contact us at: 1-800-939-9103 or stop into your local branch so we can assist you.

Please remember that Southbridge Savings Bank will NEVER reach out and ask you for your passwords, user-names or full social security numbers for verification. Please take caution with this current fraud activity. We are aware of the phishing attempts and are addressing the situation. Thank you.

By Kevin Hamel

The FDIC has received numerous reports of fraudulent e-mails that have the appearance of originating from the agency. The e-mails appear to be sent from various "@fdic.gov" e-mail addresses, such as "protection@fdic.gov," "admin@administration.fdic.gov," or "service@admin.fdic.gov." and have various subject lines such as "Update for your banking account," "ACH and Wire transfers disabled," and "Banking security update." The fraudulent messages states: "Dear clients, Your account ACH and Wire transactions have been temporarily suspended for your Security, due to the expiration of your security version. To download and install the newest Updates, follow this link. As soon as it is set up, your transaction abilities will be fully restored. Best regards, Online security department, Federal Deposit Insurance Corporation." These e-mails and links were not sent by the FDIC and are therefore fraudulent. Recipients should consider these e-mails to be attempts to collect personal or confidential information, or to load malicious software onto end users' computers. Recipients should NOT access the link provided within the body of the e-mails and should NOT install any related files or software updates. Financial institutions and consumers should be aware that these fraudulent e-mails may be modified over time with other subject lines, sender names, and narratives. The FDIC does not directly contact bank customers, nor does the FDIC request bank customers to install software upgrades. Information about counterfeit items, cyber-fraud incidents, and other fraudulent activity may be forwarded to the FDIC's Cyber-Fraud and Financial Crimes Section, 3501 North Fairfax Drive, CH-11034, Arlington, Virginia 22226, or transmitted electronically to alert@fdic.gov. Questions related to federal deposit insurance or consumer issues should be submitted to the FDIC using an online form that can be accessed at http://www2.fdic.gov/starsmail/index.asp. For your reference, FDIC Special Alerts may be accessed from the FDIC's Web site at www.fdic.gov/news/news/SpecialAlert/2011/index.html.. To learn how to automatically receive FDIC Special Alerts through e-mail, please visit www.fdic.gov/about/subscriptions/index.html..

Phishing Email Scam Targets Verizon Customers  Click here to find out more

Southbridge Savings Bank is receiving reports that residents of the area are receiving an automated phone message that states the call is coming from Southbridge Savings Bank and asks them to "re-activate" their debit cards. The message asks them to enter their Card Number, Expiration Date, and their Personal Identification (PIN) number to reactivate the card. These calls are not coming from Southbridge Savings Bank, please do not provide any information if you should receive a similar call. Thank you for your assistance. If you did provide your information, immediately contact us by phone or visit one of our branches so we can protect your account. You will need to either cancel your debit card or close the associated account and open a new account number depending on what information you have given. We will advise you on the best course of action in each case in order to protect yourself from fraudulent access to your account.

Click this link to see a an informative presentation

Southbridge Savings Bank has received notice that some customers have received text messages on their cells phones that their debit card has been compromised.
Instructions are to provide their bank routing number and account number for verification purposes.
These messages are NOT sent by or for Southbridge Savings Bank.
THIS IS A SCAM and an attempt to gain your account information for fraudulent purposes. If you receive a call or text message relating to this, DO NOT respond or provide your information, hang up.
If you did provide your information, immediately contact us by phone or visit one of our branches so we can protect your account. You will need to close that account and open a new account number to protect yourself from fraudulent access to your account.

Click this link to see a Fraudulent Email Alert